Need more help?

If you need help with your home or business computers, internet connections or related matters it is available locally.

Highclere-on-the-Web aims to encourage and assist local people, organisations and businesses to be successful and satisfied users of the Internet. To this end our Frequently Asked Questions pages provide answers to many every day questions and our Directory  includes local people and companies that can provide additional support.

If you want to take advantage of the local email services, web pages or web sites offered by Highclere-on-the-Web but you feel you need personal advice that is not covered in our FAQs, we have arranged for support to be provided by local resident David Steggal (PfX Services).

How to get help

First - check our Frequently Asked Questions page
Second - if the question is not answered there, email us at info@highclerevillage.com
Third - if we are unable to solve your problem by email, we will suggest that you invite David to call and discuss it with you.

Here are examples of David's standard charges for routine support services:

Service	Charging rate
	Individuals	Businesses
Initial consultation	free	free
On site support, per hour	£20	£35
Call-out (office hours)*	£20	£35
Call-out (other times)*	£40	£50
*Call-out charge includes the first 15 minutes work, thereafter charged per hour at the same rates (eg Individuals, in office hours, £20 per hour)
Web page design, per page	£50
Workshop (eg computer repairs off site), per hour	£15	£25

Please note that any effort or terms agreed with David are between the individual or company and David's company PfX Services. Neither the Highclere-on-the-Web programme nor any of its partner organisations provide any warranty or other undertaking in this respect.

If you have computer and/or Internet skills and would like to help local people to 'get connected' (whether on a voluntary or paid basis) we would like to hear from you - please get in touch by emails info@highclerevillage.com.

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